Refund policy

Our Return Policy

Returns are accepted within 30 days of your order date for orders placed on oxiwash.com and shipping within the contiguous United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and “Duties & Taxes Reimbursements” will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. Please note that all sales outside of the contiguous US (Hawaii and Alaska), APO/FPO addresses, and international addresses are final. For more information on returns, refunds and exchanges, please review the policies below.

To start a return, you can contact us at info@dermahands.com. 

You can always contact us for any return question at info@dermahands.com.

Damages and issues

IF YOU HAVE RECEIVED A DAMAGED OR INCORRECT ITEM, YOU HAVE 7 DAYS TO CONTACT US. Please email us at info@dermahands.com with your order number and a photo of the product you received. If you do not contact us within 7 days of receiving your order, the sale will be final.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.